Refund policy

Perfeito. Aqui está a política adaptada em inglês para a tryvitaris.com:

Refund & Returns Policy
Last updated: June 19, 2026

At Vitaris, your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we're here to help.

🇪🇺 EU Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you can submit your request directly through your customer account:

👉 Request a return or cancellation here

No password required — simply enter your email and the verification code sent to you. Please note: the 14-day withdrawal right does not apply to opened or used supplement products, in accordance with EU consumer law exemptions for health and hygiene goods.

Returns & Eligibility
You may request a return within 30 days of delivery for eligible products.
To qualify for a return, the item must be:

  • Unused and unopened
  • In its original packaging
  • In the same condition you received it
  • Accompanied by proof of purchase

Due to health and safety regulations, we cannot accept returns of opened or used wellness/supplement products.

To start a return, contact us at: 📧 support@tryvitaris.com — or use our self-serve portal: 👉 Click here to request a return

Include your order number and reason for return.

Refund Process
Once we receive and inspect your returned item:

  • Approved refunds are issued to your original payment method
  • Please allow 5–10 business days for processing
  • Your bank or card provider may take additional time to post the refund

Original shipping fees are non-refundable, unless the return is due to our mistake.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping method
  • Vitaris is not responsible for lost return packages

If the return is due to a defective or incorrect item, we will cover all shipping costs.

Non-Refundable Items
For hygiene and safety reasons, the following cannot be returned:

  • Opened or used supplements
  • Perishable or consumable products
  • Personalized or custom items
  • Gift cards or digital products
  • Final sale items (clearly marked)

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will:

  • Provide a replacement, or
  • Issue a full refund
  • Cover all related shipping costs

Order Cancellations
To cancel an unfulfilled order, use our self-serve portal: 👉 Cancel your order here

Orders may also be canceled within 12 hours of purchase by contacting us directly. After this window, orders may already be processed or shipped and cannot be modified.

Contact Us
📧 support@tryvitaris.com
🌐 www.tryvitaris.com